Lyudmila Zapuhlyak
PERSONAL INFORMATION:
home address: 15A, Chistyakivska st., Apt. 39, Kiev, Ukraine phone: +380 44 360 94 59, +380 50 385 26 10 e-mail: miledi-l@bigmir.net date and place of birth: 26.09.1982 in Kiev, Ukraine sex: female nationality: Ukrainian marital status: single EDUCATION
01.09.1999 – 31.10.2004 Diploma of Master graduated from: Kiev National University of Technology and Design in speciality: Management of organization
SUMMARY
- 5 years of experience in sales, over 4 years of experience in IT industry. Good knowledge of the main participants of the computer market. - Successful experience of direct sales and phone sales. - Understanding of main principles of TeleSales Projects organization. - Perfect knowledge of Microsoft product groups, technologies and solutions, good understanding of competition policy and partners business models. - Good knowledge of Microsoft licensing, Microsoft Partner Program, Microsoft Solutions Sale Process®, Infrastructure Optimization Process®. - MSPP and Windows Logo Program experience. - Business planning experience and plan performance control. - Successful experience of direct sales and telesales. - Negotiations experience with top management. - Marketing analytic experience. - Driving customers and partners satisfaction experience. - Perfect communication and presentation skills. Clear explanatory and training experience.
EXPERIENCE: 16.07.2008 – till present Bravo LTD , K-Trade group Director of development and technologies
10.2007 – 07.2008 K-Trade LTD Business development manager, Software
01.10.2006 – 01.10.2007 Golden Telecom (Contact Center Microsoft Ukraine) T-PAM (Tele Partners Account Manager)
01.07.2004 – 01.10.2006 Adelina Telecom (Contact Center Microsoft Ukraine) Microsoft TeleSales Representative (Upper Mid Market)
06.2002 – 03.2003 Dominanta Plus (wholesale company) Sales Representative
OTHER SKILLS: - languages: Russian, Ukrainian (native), English (Upper Intermediate) - computers: Widows Vista Pro, Microsoft Office 2007, Project 2003 Std, Visio 2007, Siebel 7.5, SharePoint Server, VBA, Internet. - driving license B category; - external passport.
CHARACTERISTIC: Responsible, purposeful, creative, well-developed analytical skills, energetic and friendly. I am able to learn fast, work independently and in a team environment. I am able to travel frequently at short notice. HOBBIES: Photo, psychology, music, traveling.
REFERENCES: Oleg Kristuk, K-Trade LTD, General Director Ruslan Nepomnyaschiy, Head of the Technology department, Bravo LTD, K-Trade group, nepomnyaschiy@k-trade.ua, +38050 4130428 Vyacheslav Gusev, Project Manager, K-Trade LTD, gusev@k-trade.ua, 8050-334-2466 Yuri Pederi, Windows Client Product Manager, Microsoft Ukraine, ypederi@microsoft.com mobile: +380 67 220 6943 Sergey Grinchevsky, SMS&P Partner Account Manager, Microsoft Ukraine, Sergey.Grinchevsky@microsoft.com Iurii Kilochytskyi, SMS&P Partner Account Manager, Microsoft Ukraine, Iurii.Kilochytskyi@microsoft.com, +380 67 3229346 Yuriy Besaga, OEM Account Technology Specialist, Microsoft Ukraine, ybesaga@microsoft.com, +380 67 322 9343 |